Reviews
Derek Larsson
Left a review on Apr 15, 2026 on Google
Plumber showed up and fixed the leaky kitchen faucet, but it took two visits to figure out the right cartridge and I had to follow up twice for the invoice. Work itself was fine — communication is what dropped this from a 5 to a 3.
AI Suggested Response · Pending Your Approval
AxiomScale AI Assistant
·Awaiting your approvalDerek, thank you for the honest feedback — and we owe you better. Two visits and a delayed invoice isn't the standard at Acme Plumbing, and our service manager is reviewing the dispatch notes today. We'd like to credit your next service call as an apology — please reply or call us at (604) 555-0100 and we'll make it right.
Chrisanne Hymas
Left a review on Apr 14, 2026 on Google
Kia was a big help — got our emergency drain cleaning sorted in under an hour. Couldn't ask for better service!
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AxiomScale AI Assistant
·Apr 14, 2026 at 7:25 PMThank you, Chrisanne! We're glad to hear that Kia was able to assist you with the emergency drain cleaning. Your feedback is greatly appreciated and we hope to serve you again at Acme Plumbing.
Svitlana K.
Left a review on Apr 13, 2026 on Google
Friday before Easter Sunday and they still came out for our burst pipe emergency. Fast response, fair pricing on the water heater install.
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AxiomScale AI Assistant
·Apr 13, 2026 at 9:12 AMThank you, Svitlana! Emergency service is what we do best at Acme Plumbing. We're so glad we could fix the burst pipe and get your water heater installed before the holiday.
Marcus Johnson
Left a review on Apr 12, 2026 on Google
Excellent water heater installation. The technician was knowledgeable and walked me through the whole tankless system. Highly recommend for anyone needing emergency plumbing.
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AxiomScale AI Assistant
·Apr 12, 2026 at 4:18 PMThanks Marcus! We love hearing that our team took the time to walk you through the tankless water heater install. Acme Plumbing is here whenever you need emergency plumbing.
Priya Desai
Left a review on Apr 11, 2026 on Google
Sump pump replacement done quickly and cleanly. Basement is bone dry now. Great drain cleaning service too while they were at it.
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AxiomScale AI Assistant
·Apr 11, 2026 at 11:02 AMThank you Priya! A dry basement is exactly what we aim for. Glad we could handle both the sump pump replacement and the drain cleaning in one visit.
Robert Halverson
Left a review on Apr 10, 2026 on Google
Toilet repair and faucet replacement — both done in one trip. Very reasonable pricing and the technician cleaned up after himself. Will use again.
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AxiomScale AI Assistant
·Apr 10, 2026 at 6:36 PMThank you Robert! Acme Plumbing prides itself on bundling jobs efficiently and leaving every site spotless. We look forward to your next call.
Jennifer Walsh
Left a review on Apr 10, 2026 on Google
Good job on the kitchen sink garbage disposal. Took a bit longer than expected but the work was solid.
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AxiomScale AI Assistant
·Apr 10, 2026 at 5:14 PMThanks for the feedback, Jennifer! We're working on tightening up our scheduling. Glad you're happy with the garbage disposal install.
David Okafor
Left a review on Apr 9, 2026 on Google
Frozen pipes burst in our basement at 2am. They had a tech out in 40 minutes — true 24/7 emergency service. Lifesavers!
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AxiomScale AI Assistant
·Apr 9, 2026 at 8:30 AMDavid, that's exactly why we run 24/7 emergency service at Acme Plumbing. So glad we could get to your frozen pipes quickly and save your basement.
Megan Riley
Left a review on Apr 8, 2026 on Google
Sewer line repair done with no mess and no surprises. Quoted price was the final price. Will recommend to neighbors.
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AxiomScale AI Assistant
·Apr 8, 2026 at 2:45 PMThanks Megan! No surprises is our promise. Sewer line repairs can be stressful — glad we made it easy.
Tomasz Nowak
Left a review on Apr 7, 2026 on Google
Faucet was fixed but they were almost an hour late and didn't call ahead. Work itself was fine.
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AxiomScale AI Assistant
·Apr 7, 2026 at 6:20 PMTomasz, thank you for the honest feedback. Communication on arrival times is something we're actively improving. We appreciate the chance to do better next time.
Aisha Boateng
Left a review on Apr 6, 2026 on Google
Replaced our old water heater with a tankless unit. Energy bills already down and the installation was clean. Couldn't be happier.
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AxiomScale AI Assistant
·Apr 6, 2026 at 12:08 PMAisha, we love hearing about the energy savings! Tankless water heaters really do pay for themselves. Thanks for choosing Acme Plumbing.
Brian O'Sullivan
Left a review on Apr 5, 2026 on Google
Solid drain cleaning service. Tech was professional. Would have preferred a more detailed invoice breakdown.
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AxiomScale AI Assistant
·Apr 5, 2026 at 4:50 PMThanks Brian! Great suggestion on the invoice — we're rolling out itemized breakdowns next month. Appreciate the drain cleaning feedback.
Yuki Tanaka
Left a review on Apr 4, 2026 on Google
Emergency leak repair on a Sunday — they were here within the hour and had it fixed in 30 minutes. Best plumber experience I've ever had.
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AxiomScale AI Assistant
·Apr 4, 2026 at 11:25 AMYuki, thank you so much! Sunday emergency calls are our specialty. So glad we could fix the leak quickly.
Carlos Mendez
Left a review on Apr 3, 2026 on Google
Booked a window for 9-11am, technician didn't show up until 3pm and we didn't get a call. The repair itself was OK but the experience was frustrating.
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AxiomScale AI Assistant
·Apr 3, 2026 at 5:40 PMCarlos, we sincerely apologize for the missed window and lack of communication. This isn't the standard at Acme Plumbing and our ops manager will reach out personally to make it right.
Hannah Berg
Left a review on Apr 2, 2026 on Google
Toilet was overflowing — emergency service got someone here in 25 minutes. Fixed the issue and replaced the wax ring. Excellent work.
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AxiomScale AI Assistant
·Apr 2, 2026 at 8:55 AMHannah, fast response on emergency service is our top priority. So glad we could solve the toilet issue and replace the wax ring on the spot.
Linnea Olsson
Left a review on Mar 31, 2026 on Google
Washing machine hookup leaked overnight — they came out at 6am and stopped the leak. Saved my hardwood floors.
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AxiomScale AI Assistant
·Mar 31, 2026 at 9:00 AMLinnea, glad we got there in time! Early-morning emergency service for water leaks is exactly what Acme Plumbing is built for.
Marcus Wright
Left a review on Mar 30, 2026 on Google
Charged me for a part that wasn't installed. Took three calls to get it sorted. Not impressed with the billing process.
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AxiomScale AI Assistant
·Mar 30, 2026 at 4:00 PMMarcus, we take billing accuracy extremely seriously and we're sorry this happened. Our billing manager is already reviewing your invoice and will call you today to refund the difference.
Sofia Reyes
Left a review on Mar 29, 2026 on Google
Repiped half the basement after a pinhole leak. Quote was upfront, work was clean, and they patched the drywall too. Highly recommend.
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AxiomScale AI Assistant
·Mar 29, 2026 at 1:30 PMSofia, repiping projects can be intimidating — glad we made it smooth from quote to drywall patch. Thanks for trusting Acme Plumbing.